Refund policy

Return & Refund Policy

Last Updated: [01/07/2026]

At [panzoworld], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The product must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • The item must not fall under our non-returnable categories.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [7 DAYS] from the date of delivery.

Any return requests made after this period may not be accepted.

To initiate a return, please contact us at [panzoworld@gmail.com] or through our website [panzoworld.com].

3. How to Start a Return

To request a return:

  1. Contact our support team with your order number.

  2. Explain the reason for the return.

  3. Wait for return approval and instructions.

  4. Ship the item back to the provided return address.

Please do not send items back without prior approval.

4. Refund Process

Once we receive your returned item:

  • We will inspect the product.

  • You will be notified about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

Refund processing may take up to [7 PROCESSING TIME] depending on your bank or payment provider.

Shipping fees are usually non-refundable unless the return is due to our error.

5. Exchange Options

We offer exchanges for:

  • Wrong item received

  • Damaged product

  • Defective product

  • Size issues (if applicable)

Exchange requests must be made within [7 DAYS] of receiving the product.

Product exchanges are subject to stock availability.

6. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect:

  • Contact us within [48 hours] of delivery.

  • Provide clear photos or videos of the issue.

  • Include your order number.

After verification, we will offer:

  • A replacement

  • Exchange

  • Full refund (if applicable)

We will cover shipping costs for approved damaged or defective items.

7. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Gift cards

  • Personalized/customized products

  • Used or worn products

  • Items without original packaging

  • Products damaged due to misuse

These items are non-refundable unless defective upon arrival.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product is defective

  • The wrong product was shipped

  • The item arrived damaged

Return shipping fees are non-refundable unless approved by us.

We recommend using a trackable shipping service for returns.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Contact your bank for processing delays

If you still have not received your refund after the expected processing time, please contact us at [panzoworld@gmail.com].

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: [panzoworld]
Email: [panzoworld@gmail.com]
Website: [panzoworld.com]
Location: [Lisbon, Portugal]

Thank you for shopping with [panzoworld]. We value your trust and are committed to making your shopping experience smooth and secure.